Job Description
Overview
To research, evaluate, design, implement, and maintain system and product solutions, applying knowledge of engineering principles. To provide technical direction and engineering support for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts, and trends.
Responsibilities
Ensures horizontal discovery and service mapping is highly available, reliant, scalable, and performant
Provide engineering ability, leadership, and mentorship of ServiceNow Discovery and ServiceNow Service Mapping
Perform engineering technology research, procurement support, deployment, and configuration for new and modified systems
Apply engineering principles into the design and enhancement of effective and proper platform solutions
Create engineering documentation for new or existing solution designs and integrations
Design solutions and solution alternatives, effectively solicit and incorporate feedback, and present options to leadership
Present clear, organized, and concise information to all audiences through a variety of media to enable effective business decisions; ability to communicate across the organization at various levels
Ensure the security and integrity of system and product solutions including compliance with Navy Federal, industry engineering and Information Security principles and practices
Qualifications
Bachelor's Degree in Business Administration, Information Technology or the equivalent combination of training, education, and experience
ServiceNow administrator certification and 1 year of experience; 2 years preferred
Significant experience in leading, guiding and coaching professional staff
Demonstrable understanding of IT operations and service management practices
Strong experience in the ServiceNow CMDB and proper use of the data model
Experience leading discussions related to ServiceNow implementations of discovery, mapping, and integrations across hybrid architectures: distributed, datacenter, cloud, IoT
Experience in hybrid operating system environments; Unix, Windows, Network, Cloud, Containers, Serverless
Experience with multisource discovery, robust transformation engine (RTE), identification reconciliation engine (IRE) rules, and Integration Hub patterns
Experience writing object-oriented JavaScript, PowerShell, other shell scripting language related to discovery and service mapping
Experience creating and supporting patterns, probes, and sensors to accommodate discovery requirements. Scriptable API development is a plus
Experience with platform planning, testing, and validation
Experience in triaging, diagnosing, or troubleshooting and using native features of the platform
Advanced knowledge of engineering discipline
Advanced organizational, planning and time management skills
Advanced skill exercising initiative and using good judgment to make sound decisions
Expert database and presentation software skills
Expert research, analytical, and problem-solving skills
Expert verbal and written communication skills
Expert word processing and spreadsheet software skills
Desired Qualifications:
Experience with cloud native technologies including deployment of discovery on containerized environments
Experience using the ServiceNow common service data model (CSDM)
Experience connecting the CMDB to organizational outcomes (e.g., portfolio management)
Experience with Agile delivery with a focus in SAFe
Experience in knowledge base for documentation efforts
Experience building application flows and flow designer in ServiceNow
Experience developing scriptable API on ServiceNow
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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• Fortune Best Workplaces for Millennials™ 2024
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• Ripplematch Recruiting Choice Award
• Yello and WayUp Top 100 Internship Programs
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Job Tags
Internship, Monday to Friday,