Job Description
Process Improvement Consultant
Role & Responsibilities Overview: Analyze and optimize the end-to-end workflow of the Pricing Predictive Analytics team, focusing on operational effectiveness rather than technical modeling. Map the full operational lifecycle from model development to regulatory filing to objection handling to identify inefficiencies and propose targeted improvements. Implement and manage an Azure DevOps board to support backlog grooming, sprint planning, capacity tracking, and display live KPIs for real-time visibility. Design and roll out a standardized task taxonomy and template set to improve repeatability and reduce variability across filings and objections. Define and document a scalable staffing model based on two operational scenarios: o Scenario 1: Steady State One individual (Persona A) owns both modeling and filing/objection work. o Scenario 2: Capacity Constraint Responsibilities split between: Persona B: Modeler / LOB Strategy Lead Persona C: Filing & Objections Support Develop role charters, RACI matrices, and onboarding playbooks specifically for Persona C, ensuring clear expectations and workflows. Evaluate the feasibility of a centralized vs. LOB-specific deployment model for filing support resources (Persona C). Define what deliverables should be expected from Persona A/B to enable efficient downstream work by Persona C. Deliver a forecasting tool leveraging historical throughput to predict filing volumes and team capacity needs across upcoming quarters and fiscal years. Produce a comprehensive operational process playbook documenting best practices, role responsibilities, tools, and governance. Candidate Profile: Bachekors or Master's degree in economics, mathematics, computer science/engineering, operations research or related analytics areas Based out of India 4+ years proven experience in project and process management within P&C insurance, preferably in pricing or regulatory filing operations. Deep understanding of operational workflows and team structures supporting predictive modeling and filing teams. Demonstrated ability to work with technical and non-technical stakeholders to build scalable, repeatable, and agile processes. Capable of thinking strategically while delivering detailed execution plans. Strong communication skills with ability to translate complex operational flows into clear visuals, documentation, and dashboards. Flexible and collaborative working style with significant overlap with EST time zone hours. Technical skills: Agile Project Management: Hands-on experience implementing Agile or Scrum frameworks using Azure DevOps or similar platforms. Workflow Mapping & Optimization: Expertise in identifying bottlenecks, improving throughput, and standardizing task execution. Capacity Planning: Ability to define staffing models, track team velocity, and forecast future workload demand. Metrics & KPI Dashboards: Skilled in building and interpreting live operational dashboards that track performance and drive accountability. Documentation: Strong capabilities in drafting role charters, RACI charts, onboarding manuals, and process playbooks. Familiarity with insurance pricing operations, filing cycles, and objection handling workflows (preferred).This is a remote position.
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