Job Description

Key Responsibilities:

• Order Processing:
• Receive and review new customer purchase orders for accuracy, including pricing, products, and shipping requirements.
• Reconcile purchase orders with the CRM sales pipeline to ensure consistency.
• Accurately code orders in SAP, including sales regions and market codes.
• Order Fulfillment Coordination:
• Schedule and manage order shipments, verifying inventory availability and coordinating with production, warehouse, and logistics teams.
• Obtain and provide freight quotes, and schedule transportation to meet customer delivery needs.
• Negotiate and resolve freight disputes as needed.
• Manage third-party material purchases for drop-ship orders.
• Coordinate product conversions, labeling, and QC testing as required.
• Customer Communication & Support:
• Provide order acknowledgments, updates on truck schedules/tracking, and order change confirmations to customers.
• Liaise with stakeholders to resolve order issues and provide alternative solutions when necessary.
• Process return orders and handle credit/debit memos, including monthly pricing adjustments.
• System & Documentation Management:
• Maintain accurate and up-to-date information in SAP, shipping dashboards, TMS, and CRM systems.
• Ensure all QC documentation and relevant order materials are provided to customers.
• Review daily order books to identify missed schedules and rearrange as needed, communicating changes to all stakeholders.
• Comply with company standards to achieve “right first time, every time” order fulfillment.

Qualifications & Skills:

• Previous experience in order management, fulfillment, or customer service in a manufacturing environment.
• Proficiency with ERP systems (SAP preferred), CRM systems, and shipping/logistics platforms.
• Strong attention to detail and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple priorities in a fast-paced environment.
• Familiarity with pricing and freight logistics is a plus.

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