Order Fulfillment Specialist Job at Addison Group, Alpharetta, GA

am85MWZvV05WbGxkdU1BMXU4VTNnOHdsVmc9PQ==
  • Addison Group
  • Alpharetta, GA

Job Description

Key Responsibilities:

  • Order Processing:
  • Receive and review new customer purchase orders for accuracy, including pricing, products, and shipping requirements.
  • Reconcile purchase orders with the CRM sales pipeline to ensure consistency.
  • Accurately code orders in SAP, including sales regions and market codes.
  • Order Fulfillment Coordination:
  • Schedule and manage order shipments, verifying inventory availability and coordinating with production, warehouse, and logistics teams.
  • Obtain and provide freight quotes, and schedule transportation to meet customer delivery needs.
  • Negotiate and resolve freight disputes as needed.
  • Manage third-party material purchases for drop-ship orders.
  • Coordinate product conversions, labeling, and QC testing as required.
  • Customer Communication & Support:
  • Provide order acknowledgments, updates on truck schedules/tracking, and order change confirmations to customers.
  • Liaise with stakeholders to resolve order issues and provide alternative solutions when necessary.
  • Process return orders and handle credit/debit memos, including monthly pricing adjustments.
  • System & Documentation Management:
  • Maintain accurate and up-to-date information in SAP, shipping dashboards, TMS, and CRM systems.
  • Ensure all QC documentation and relevant order materials are provided to customers.
  • Review daily order books to identify missed schedules and rearrange as needed, communicating changes to all stakeholders.
  • Comply with company standards to achieve “right first time, every time” order fulfillment.

Qualifications & Skills:

  • Previous experience in order management, fulfillment, or customer service in a manufacturing environment.
  • Proficiency with ERP systems (SAP preferred), CRM systems, and shipping/logistics platforms.
  • Strong attention to detail and problem-solving skills.
  • Excellent communication skills, both written and verbal.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Familiarity with pricing and freight logistics is a plus.

Job Tags

Similar Jobs

Express Employment

Leasing Agent Job at Express Employment

 ...Must be available to work some weekends We are seeking a professional, customer-service oriented individual to join our team as Leasing Agent. In this role, you will be responsible for greeting prospective residents, providing tours of available apartment homes,... 

Essentia Health

Casual Pharmacy Technician - Ambulatory Float - Twin Ports Job at Essentia Health

Job Description: Pharmacy Technicians are an integral part of the pharmacy team. Primary responsibilities of this role include processing prescriptions and interacting with and assisting customers to ensure a positive experience with Essentia Pharmacy. Job duties ...

HonorVet Technologies

Travel CT Technologist - $2,989 per week Job at HonorVet Technologies

 ...Shift: 10 hours, days ~ Employment Type: Travel Require ARRT CT*, ARRT R, BLS Special requirements: Shift will be Monday through Thursday 11:30 AM to 10 PM. Candidate will need to perform x-rays as needed by the department. About HonorVet Technologies... 

Motion Recruitment

Sales Coordinator Job at Motion Recruitment

 ...An American multinational mass media and entertainment company is actively looking for...  ...for extension or conversion. This role is remote Monday-Friday 9am-6pm EST. This exciting...  ...with clients. Execute broadcast and digital order entry. Perform order maintenance... 

Rio Mar Hospitality Management

Casino Compliance Officer Job at Rio Mar Hospitality Management

 ...Job Description Job Description JOB SUMMARY ~ The Casino Compliance Officer is responsible for overseeing and ensuring internal gaming controls are in line with regulations and the Gaming Commission. The Compliance Officer participates in developing casino...