Job Description

Responsibilities:

• Lead the planning, execution, and delivery of business-critical projects using broad expertise in project and team management—working independently and in collaboration with department heads.
• Provide strategic leadership and oversight of the Company’s IT infrastructure, ensuring alignment with organizational goals.
• Partner with executive leadership to identify, assess, and address the company’s technology needs.
• Deliver responsive, high-quality technical support to staff regarding hardware, software, and IT systems.
• Manage outsourced IT services, ensuring performance, cost-efficiency, and alignment with service level expectations.
• Oversee procurement, inventory management, and lifecycle disposition of all hardware and software assets.
• Act as the primary liaison for IT-related vendor engagements, including bids, contracts, and ongoing service agreements.
• Proactively monitor IT systems for security threats by reviewing firewall logs, event logs, patch reports, antivirus scans, and related metrics to safeguard critical operations.
• Ensure the confidentiality, integrity, and availability of all IT systems, communication platforms, and infrastructure.
• Develop, implement, and regularly update disaster recovery and business continuity plans.
• Lead both internal and remote business continuity test drills, managing all phases from planning through post-test evaluation.
• Supervise IT-related components of office construction and renovation projects.
• Coordinate and support all IT-related internal and external audits, examinations, and compliance reviews, including responses to findings and recommendations.
• Perform other related duties and projects as assigned.

Qualifications:

• Bachelor’s degree required; advanced certifications are a plus.
• Project Management certifications (e.g., CAPM, PMP) and technical certifications (e.g., MCITP, VCP) are advantageous.
• 5–7 years of hands-on IT experience with demonstrated supervisory responsibilities; law firm experience preferred.
• Strong application support skills and in-depth technical knowledge of telecommunications, networking, and PC operating systems, including:
• Microsoft Windows 10 and above, Office 2016 and Office 365
• Microsoft Outlook with cloud-based Exchange
• PC imaging and deployment tools (e.g., Intune)
• iManage Cloud Document Management
• Litera Workshare, Adobe Acrobat
• Veeam for data backup and recovery
• Video conferencing platforms (Zoom, MS Teams, WebEx, etc.)
• Worldox, Workshare Professional, Power PDF
• CRM and Rippe & Kingston billing software
• eDiscovery tools (e.g., Relativity and other hosted platforms)
• Proficient in VMware and virtualized environments.
• Experience managing mobile devices (iOS, Android), MDM solutions, and office equipment (HP, Canon, Xerox).
• Working knowledge of Active Directory and basic network administration.

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