Job Description

Job Description

Job Description

Description:

The Field Education Specialist serves a key role in supporting the TimberHP sales and marketing team to educate dealers, contractors, specifiers, and insulation installers through product knowledge workshops, dealer promotional events, and through jobsite demonstrations and technical support field calls. The field education specialist is also a key sales contact for regional and national installers and makes regular sales calls to educate and troubleshoot.

The Sales Manager and regional outside sales team will leverage this individual for ride-alongs to target key dealers and prospective customers.

The Director of Building Science and Industry Support will seek technical assistance and R&D support from the Field Education Specialist, while occasionally deploying them to support specific customers on jobsites. The Field Education Specialist will follow up on technical inquiries through email and phone conversations and serve as a resource to the inside sales and technical support team, as well as the outside sales team.

This position reports directly to the Sales Manager but also interacts frequently with the Marketing Manager to address scheduling activities related to outreach and market support. Data collected for customer resource management, industry prospecting, and product and program development will be funneled through the Sales Manager and directly to inside and outside sales teams.

This position requires a deep understanding of building science coupled with extensive industry field work. The ideal candidate has building science credentials, experience educating consumers and tradespeople, can interpret and communicate architectural details and specifications, and is well versed in building forensics and code standards. A comprehensive understanding of energy retrofit strategies and regional weatherization initiatives is required.

Responsibilities include but not limited to:

• Promote product awareness through multiple marketing channels
• Create and deliver educational presentations, promoting general public as well as professional interest (in person and online)
• Work with the sales team to strategically plan for events and opportunities to advance future sales
• Serve as a direct support contact for regional and national installers
• Visit offices and branches of regional and national installers
• Consistently attend weekly marketing meetings
• Maintain working relationships with sales partners as well as builders/contractors
• Think creatively about new ways to demonstrate and promote product performance - testing/working in the MAD Lab
• Work with the team to shoot promotional material
• Provide constructive feedback on marketing material
• Create sample boxes and displays
• Plan and schedule visits to various points of sale
• Consistently follow up with customers to answer questions and develop additional sales
• Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

Qualifications/Required Skills

• Strong product knowledge, both the company’s products and standard building materials
• Comfortable delivering presentations
• Strong commitment to customer service
• Demonstrated ability to listen to the needs of customers and deliver accordingly
• Excellent communication skills, written and verbal
• Independent and self-motivated yet open to ongoing feedback
• Able to remain flexible and adapt to ever-changing business needs
• Organized, with significant attention to detail
• Proficient with Microsoft Office or Google Docs

Education, Experience and Licensing Requirements

• High school diploma and relevant college or technical coursework
• Working knowledge of and experience with building materials and how best to use them (Minimum of 3 years of experience)
• Proven ability to network with future business partners and sales contacts
• Building science credentials preferred

Physical Requirements:

• Able to lift >50 pounds
• Ability to climb stairs
• Ability to pass a drug test

GO Lab EEO Statement:

GO Lab provides equal employment opportunities (EEO) to all Team Members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. GO Lab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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