Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
...role in maintaining the beauty and functionality of our outdoor spaces. Your dedication ensures that our plants, flowers, lawn, and garden thrive, creating an inviting environment for our guests and program participants. Become part of our team and make a positive...
Aspire Tour is the largest business tour in the country, offering insight from industry-leading speakers, business strategy and development, tax-free retirement education, and non-profit charitable giving. Our mission goes beyond traditional business success; we are dedicated...
...This is a PHYSICAL SECURITY role; not cyber. The Physical Security Technology Project Manager will have the specialized knowledge and experience to oversee/manage projects related to the deployment, integration, and upgrading of PHYSICAL SECURITY SYSTEMS. This...
...availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications No experience necessary. Customer service background a plus Excellent phone etiquette and excellent verbal, written, and interpersonal...
...work please fill out this form and we will call you shortly.Compensation: $18.00 - $30.00 per hour Behind every excellent paint job, are the people who get to know the homeowner, help craft the design, improve the look and feel and even keep the project moving...